Frequently Asked Questions
What Are Your Rates?
Our packages vary depending on the scope of work and the size of your business. We would love to have a free, 30-minute consultation with you to understand your needs and share more about how we can serve you.
Do I Have to Sign a Long Term Contract?
Absolutely not. We believe our work and your customer experience will be enough to keep you around, but if you do wish to part ways, we just require 30 days written notice.
What Bookkeeping Software Do You Use?
We exclusively work in Quickbooks Online for bookkeeping purposes, but often create auxiliary reports in excel.
How Will I Recieve Reports and Updates?
Our company policy is to have reports in your inbox (and client portal) by the 25th of each month, but we aim for much sooner! A typical reporting suite looks like a profit and loss, balance sheet, and uncategorized expense report, but often includes many others, such as A/R and A/P aging summaries, sales by vendor summaries, and more.
How Do You Keep My Information Safe?
Keeping your sensitive data safe is our highest priority. We use LastPass for storing banking information and passwords, along with Canopy, our client portal, to securely store notes and reports.
How Can I Contact You?
While we aim to be as available and accessible to our clients when you need us the most and are always happy to hop on a call or answer a quick text, we strive to keep all bookkeeping communication via email so that we both have paper trails of conversations that have taken place. You can email us at hello@venturesbookkeeping.com.
What Is Your Typical Response Time if I Need Sometihing Completed or Have Questions?
We aim to respond, or at least acknowledge receipt and provide a timeline for completion, to questions and requests within 48 business hours.
What Are You Hours of Operation?
Standard hours of operation are Monday through Friday, 9:00AM to 5:00PM, excluding standard holidays. If the bank is closed, we probably are too!
Resources
Ventures Bookkeeping Guide to Sales Tax
The Ventures Bookkeeping Guide to Sales Tax (What It Is, When You Owe It, and How to Stay Compliant) Sales tax is one of the most misunderstood (and most risky) parts of running a business. Unlike income tax, sales tax is not your money — you’re simply collecting it...
The Ventures Bookkeeping Guide to 1099s
If you’re a small business owner who works with contractors, freelancers, or service providers, chances are you’ve heard the term 1099—and maybe felt a little unsure about what it actually means. While it might feel a little scary, it’s really not as bad as it seems. ...